Remote Working Initiatives on Employee Engagement in the Non-Governmental Organizations Sector in Nairobi County, Kenya.

Beatrice Cherotich Bii; Duncan Nyakundi Nyaberi

doi:10.61108/ijsshr.v3i2.208

Authors

Beatrice Cherotich Bii Scholar, Jomo Kenyatta University of Agriculture and Technology
Dr. Duncan Nyakundi Nyaberi, (PhD) Senior Lecturer: Jomo Kenyatta University of Agriculture and Technology

DOI:

https://doi.org/10.61108/ijsshr.v3i2.208

Keywords:

Remote Working Initiatives, Flexible Work Arrangements , Digital Empowerment , Collaboration Support , Work-Life Integration , Employee Engagement

Abstract

Employee engagement, characterized by emotional, cognitive, and behavioral dimensions, has gained importance due to evolving workplace dynamics and the rise of remote work. Recent trends indicate increased adoption of remote and hybrid work models, yet disparities in access to digital tools and inadequate managerial support continue to pose challenges. However, challenges such as diluted team cohesion and inconsistent leadership have hindered engagement efforts. Therefore, this study examined the influence of remote work on employee engagement and motivation in Non-Governmental Organizations (NGOs) in Nairobi County, Kenya. The study's primary objective was to assess how various factors, flexible work arrangements, digital infrastructure, communication practices, work-life integration, and organizational culture, affect employee engagement in Kenyan NGOs. Theoretical frameworks underpinning this research include the Self-Determination Theory, Technology Acceptance Model, Social Exchange Theory, Work-Life Border Theory, and Perceived Organizational Support Theory. The study adopted the descriptive correlational survey and targeted 141 NGOs in Nairobi County from which the unit of analysis consisted of 1269 employees, management and staff. From this, a sample size of 93 respondents was drawn and selected using stratified random sampling. Data was collected through questionnaires and data sheets. Both descriptive statistics, such as frequencies, percentages, means and standard deviations, and inferential statistical methods comprising of Pearson’s correlations and multivariate regressions, were used to analyse the data which was presented in tables and discussed. The findings revealed that; flexible work arrangements positively influence employee engagement in NGOs in Kenya by enhancing productivity, motivation, and satisfaction. The study also found that digital empowerment significantly enhances employee engagement in NGOs through improved efficiency, connectivity, and collaboration. The study further revealed that while collaboration support has potential to enhance employee engagement, its influence can also be counterproductive if poorly structured. Finally, the study established that work-life integration is the strongest predictor of employee engagement in NGOs in Kenya. Policies that promote balance, protect personal time, and reduce burnout significantly improve employee motivation, productivity, and commitment. The study makes the following recommendations based on the findings; NGOs should institutionalize flexible work policies, including remote work options and adjustable schedules, to support employees’ work-life balance while sustaining productivity. NGOs should also invest in modern digital infrastructure and establish policies mandating equitable access to reliable tools, internet connectivity, and continuous digital literacy training. NGOs should also formulate guidelines for structured collaboration, ensuring communication channels are efficient, inclusive, and not overwhelming to staff. In addition, NGOs should adopt work-life integration policies that prioritize employee wellness, regulate after-hours communication, and promote family-friendly practices.

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